|
Frequently Asked Questions
What's
the difference between FXS and FXO?
These terms originated
in traditional telephony, wherein equipment is divided
into two major classes: Office and Station.
In the public telephone
system, telephone lines radiate from the public telephone
exchange or "Central Office," to "stations"
i.e. subscriber telephones.
The office supplies operating
voltage, dial tone and ring signals to the station (telephone)
while the station sends off-hook indication and dialing
signals to the office.
The S in FXS stands
for Station. An FXS gateway provides analog ports
for connection to station equipment such as telephones,
fax machines, or the trunk side of a PBX.
The O in FXO stands
for Office. An FXO gateway provides analog ports
for connection to Office equipment, such as lines from
the Public telco system or the line side of a switchboard
(PBX).
Download our FXO
vs FXS tech note.
What
is a PBX or KSU?
These
are types of office phone systems.
The
PBX or Private Branch Exchange is like a miniature
version of a telephone company Central Office (a.k.a.
exchange) in that it dynamically connects a number of
outside telco trunk lines to a (usually higher) number
of internal lines (extensions).
KSU stands
for Key Service Unit. Similar in function to
a PBX, the KSU is an older technology easily recognized
by the dedicated push-buttons for each incoming line
on each telephone, and the associated large multi-conductor
cabling to each telephone set.
How
does an IP phone save me money?
Currently
your calls are routed through your local telephone company
where you are charged a rate based on the destination
of the call. By routing your call through the internet
there are no costs per minute only the upfront hardware
charges.
Bypassing
telephone company toll charges seems illegal, is it?
No, not
at all. Some telephone companies are using IP Telephony
as part of the backbone to their services, meaning they
are saving themselves money and still charging you the
same amount in long distance.
Will
I have to get permission from my phone company to add
your equipment to our PBX?
In most
cases business purchase their telephone equipment outright
meaning you are free to add IP telephony if you choose.
Do
I need to change my phone system, phones or wiring?
To add
QTelNet FreeRide components only requires an ordinary
analog port. If you only have digital lines then you
will have to install an analog adapter (ATA).
Do
I have to pay additional Internet charges to use your
phones or equipment?
QTelNet
FreeRide Voice over IP codecs use as little as 8K to
transmit crystal clear voice over the interenet. Most
internet service providers allow unlimited usage for
a monthly fee, though this totally depends on your provider.
Do
I need to notify my ISP that I will be using the
Internet for making phone calls?
Your
internet connection can be used in any manner that is
legally permissible. Unless outlined in an agreement
or contract supplied by your ISP you do not need to
notify them of your intended usage.
Can
my remote employee(s) use the extended features of our
current phone system?
Yes,
you are able to configure QTelNet's Voice over IP products
to use the features such as voice mail or speed dial
that are current part of your office phone system.
Is
your equipment compatible with phone systems anywhere in
the world?
Yes
as long as there is an analog telephone line available,
QTelNet's Voice over IP gateways will work with the
local telephone system.
Who
installs the equipment, do I require the services of a
specialized technician?
When
you purchase our voice over IP equipment from a retailer
you will have the option to hire their technical department
to install the equipment for you.
Can
I install the equipment myself?
Depending
on your technical knowledge you will be able to install
our equipment in your home or office in as little as
one hour. We are always available for technical support
if you run into trouble.
If
my remote employee(s) change office space can they take
the equipment and phones with them or do they require a
technician to remove and re-install the system?
Installing
our voice over IP hardware is similar to hooking up
another computer on your network. If you are able in
install your computer at the new office you should not
have any trouble. Otherwise, please contact your local
retailer for installation.
Will
installing this equipment affect the way in which the
current office phone system works?
QTelNet's
voice over IP is meant as an extension of the office
equipment and elimination of long distance.
Will
the receptionist or employees require special training
to use this equipment?
No special
training is required. It will implement seamlessly into
your current office or home phone system.
Have
your phones and equipment been tested with current phone
systems?
QTelNet's
voice over IP products use the protocol H323 which is
standard in the telephony industry and will work on
any analog telephone line.
We are
officially certified by/for :
- Lucent IP Imerge Centrex
- Sprint PBX
- Tadiron PBX
We have
not tested our products with every H323 compliant software
or hardware, but have numerous customers with custom
applications in the field. Please contact our tech support
division if you are looking to interface our equipment
with other IP telephony hardware.
Can
I lease the equipment?
QTelNet
does not directly lease out equipment, though our retailers
may have a financial institution in place that would
allow you to lease the equipment through a third party.
If
I have a problem with the equipment or phone, who do I
contact?
Please
contact you local retailer for support.
|
