Privacy Policy

We at QTelNet recognize that our customers are concerned about the manner in which we collect personal information when you visit our Web site, and how we safeguard and use this information. We are committed to collecting only the information that you want us to have, and using this information only in the manner permitted by you and with your consent. 

What Information We Collect

Personally identifiable information:
We only collect personally identifiable information about you that you agree to provide. Personally identifiable information is any information that can identify you as a specific individual, such as your name, address, phone or fax number or email address. 

We collect personally identifiable information when you register on our site, enter a contest or other promotion, or sign up for a newsletter. We may also collect certain demographic information such as age, income and online shopping preferences, when you register at our site.

Other Information

Cookies: 
A cookie is a small piece of code that a Web site transfers to an individual's hard drive. A cookie contains a unique identifier that allows us to better understand your usage of our Web sites and allows you to move about the site without having to re-enter registration information that you have already provided. Cookies are not linked to any personally identifiable information. 

If you simply want to browse, you do not have to accept cookies from any of our sites. However, if you wish to log in as a member you must accept cookies. You can set your browser to not accept cookies. See you browser's documentation for information on disabling cookies. 

Advertisers that serve ads on our Web sites may assign different cookies to you, and may track your usage of these ads. These advertisers are not covered by our privacy policy and you should check the advertiser's privacy policy for their information collection and use practices. 

Computer information:
We collect certain technical information from your computer each time you request a page during a visit to our Web sites. This information is provided by your computer's Web browser and may include your IP address, operating system, Web browser software, screen resolution and referrer Web site. This information which is stored in log files.

How We Use Your Information

Personally identifiable information:
When you register on our Web site, we use the information you provide to create your information profile. If you choose to receive communications from us about promotions and products, we use your email address to send you email communications and your address information to send you direct mail. If you sign-up for a contest or other promotion, we use your information to enter your name as a contest participant. We use your phone or fax number, or your email address or mailing address, when we respond to your questions, contact you for feedback or to give you information on our products or services, or contact you about customer support or other administrative matters. We may use your demographic information for targeted promotion and advertising.

Other Information

Cookies:
We use cookies to recognize when a visitor who has registered at a Web site logs in to the site.

Computer Information:
We use computer information to analyze trends, track visitors' movements and gather broad demographic information for aggregate use. 

What choices you have about how your personally identifiable 
information is used

When you register on our site we give you the opportunity to opt out of receiving communications from us about promotions and products. Each email or other communication that we send to you includes instructions on how to unsubscribe from receiving further communications. You may also withdraw your consent to use your personal information at any time (subject to legal or contractual requirements); however, we will then be unable to offer you certain services such as product support and access to member-only areas.

How We Share Your Personally Identifiable Information

We will not sell your personally identifiable information, except in connection with a sale of our business (see Sale of Business below).

With service providers and partners:
We may employ other companies or individuals to perform functions on our behalf, for example filling orders or providing other services. These companies may use personally identifiable information to perform their functions, but not for any other purpose.

Sale of Business:
We may transfer your personally identifiable information to a third party in connection with a sale, merger or other disposition (whether of assets, stock or otherwise) of our business. 

Legal Process:
We may be required to disclose certain personally identifiable information from time to time to comply with a court order, subpoena, search warrant or other legal process. We may disclose this information to governmental and regulatory authorities without legal process in the event of a national emergency. We may reveal your identity if we believe that you are violating any rights or property of ourselves or others. 

How long we keep your information:
We will destroy your personally identifiable information once we no longer use it for the purpose for which it was collected.

How you can access and change your information:
You can correct or update your information by contacting us at privacy@qtelnet.com or by calling (403) 291-2492 and asking to speak to our privacy co-ordinator.

Security:
We operate secure data networks protected by industry standard firewall and password protection, and we have security measures in place to attempt to protect against the loss, misuse or alteration of your user data. Only certain employees have access to the information you provide us.

Changes to our privacy policy:
If we change our privacy policy, we will post those changes on our Web sites. If we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email. Users will be able to opt out of any new use of their personal information.

What To Do If You Have a Complaint About Our Privacy Practices

If you believe that we have dealt with your personally identifiable information improperly, you may file a complaint by contacting us at privacy@qtelnet.com or by calling (403) 291-2492 and asking to speak to our privacy co-ordinator. We will investigate your complaint, notify you of the outcome and inform you of any relevant steps taken.